Privacy Policy

JakMe ("JakMe", "we", "our", or "us") operates the Services described in this Privacy Policy.

Controller / Operator: JakMe

Contact:

• Website: https://jakme.com
• Support: https://jakme.com/support
• Email: [email protected]

We collect information you provide directly, information created through your use of the Services, and limited device and technical information needed to operate the app.

A. Account and Profile Information

• Email address
• Full name or display name
• Password and authentication or verification details
• Profile photo
• Department or role information you choose to add
• Workspace membership and workspace-related profile settings
• Account status and basic preferences such as language, appearance, and notification settings

B. Messages, Files, and Collaboration Content

• Direct messages and group messages
• Message reactions and delivery/read status
• Voice messages
• File attachments, images, videos, audio files, PDFs, and other content you upload or share
• Chat metadata such as sender, recipients, timestamps, workspace, and conversation membership
• Tasks, task status, assignees, comments, and attachments
• Meetings, attendees, scheduling information, and calendar-related data
• Workspace invitations and membership actions
• Announcements and similar collaboration content

C. Voice and Speech Data

• Voice message audio you choose to record and send
• Transcript text generated from a voice message when you request transcription

Speech recognition may rely on Apple platform capabilities and may be subject to Apple's own terms and privacy practices where applicable.

D. Device, Notification, and Technical Information

• Apple Push Notification service token / device token
• App version, platform, and limited technical configuration data
• Workspace and account identifiers
• Preference settings such as push sound preference
• Local cache, session, and sync state data stored on your device or in app storage containers

E. Information from Sharing and Integrations

• Shared text
• Shared files and attachments
• Destination information such as the selected chat, teammate, or group

If you choose to create meetings or add events to your calendar, JakMe may write meeting information to your calendar only when you request that action.

• Create and manage accounts
• Authenticate users and secure access
• Provide messaging, collaboration, task, meeting, and file-sharing features
• Deliver notifications and sync read, delivery, and conversation state
• Let you share content into JakMe from other apps
• Generate transcripts from voice messages when requested
• Personalize the app experience, such as language and appearance settings
• Maintain service security, prevent misuse, and enforce our terms
• Support account deletion, workspace administration, and member lifecycle actions
• Respond to support requests, feedback, or legal obligations

• Performance of a contract: to provide the Services you request
• Legitimate interests: to secure, maintain, improve, and administer the Services
• Consent: where required by law, including for certain permissions or optional features
• Legal obligations: where we must comply with applicable law, regulation, or lawful requests

We do not sell your personal information.

A. With Other Users in Your Workspace or Conversations

Information you post, upload, or send through JakMe may be visible to other participants in the relevant chat, group, meeting, task, or workspace, depending on the feature you use and the permissions applied to that workspace.

B. With Service Providers

• Cloud hosting and backend infrastructure
• Data storage and file storage
• Push notifications
• Authentication
• Speech recognition and transcription support

These providers may process information on our behalf only as needed to provide their services to us.

C. For Legal, Security, and Compliance Reasons

• Comply with applicable law or legal process
• Protect the rights, safety, and security of JakMe, our users, or others
• Detect, investigate, or address fraud, abuse, or security issues

D. Business Transfers

If JakMe is involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction, subject to applicable law.

• Camera: to capture photos or videos you choose to share
• Microphone: to record voice messages you choose to send
• Photo Library: to select media you choose to upload
• Calendar: to add meetings to your calendar when you request it
• Speech Recognition: to generate transcripts from voice messages when you request it
• Notifications: to notify you about messages, updates, and workspace activity

You can manage most permissions in your device settings. If you deny a permission, related features may not work fully.

We keep personal information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records.

• Account and workspace data are retained while your account is active or as needed to provide the Services.
• Messages, files, and collaboration content may remain available to workspace members or conversation participants until deleted, archived, or otherwise removed under product rules.
• If you delete your account, JakMe may remove or anonymize your profile details while preserving messages or shared items already delivered to other participants.
• Local cached copies stored on a device may persist temporarily until the app clears or overwrites them, you sign out, or the app is removed.

We may retain limited information longer when required by law, for security purposes, or to resolve abuse, fraud, or technical incidents.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no system is completely secure. You are responsible for maintaining the confidentiality of your credentials and for using appropriate care when sharing information through collaboration tools.

JakMe and its service providers may process and store information in countries other than the one where you live. Where required, we will use appropriate safeguards for cross-border transfers.

• Access personal information
• Correct or update inaccurate information
• Delete your account or request deletion of certain personal information
• Object to or restrict certain processing
• Request portability of certain information
• Withdraw consent where processing is based on consent

You may also update profile information inside the app, change notification, language, and appearance settings, delete your account through the in-app flow if available, or contact us using the details below for privacy-related requests. We may need to verify your identity before responding to certain requests.

JakMe is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to JakMe, contact us so we can review and take appropriate action.

Depending on where you live, additional rights or disclosures may apply, including under laws in the European Economic Area, United Kingdom, Switzerland, California, and other jurisdictions.

For users in the Kingdom of Saudi Arabia, JakMe aims to handle personal data in a manner consistent with applicable Saudi data protection requirements, including the Personal Data Protection Law (PDPL), where applicable. For more information, see: SDAIA — Data Protection.

We may update this Privacy Policy from time to time. If we make material changes, we may notify you through the Services, on our website, or by other appropriate means. The "Last updated" date at the top shows when this Privacy Policy was last revised.

• Email: [email protected]
• Support: https://jakme.com/support